Refund and Returns Policy
Returns & Exchanges
Last Updated: September 2026
At DAENO, we want you to love every piece you receive. If there is an issue with your order, we’re here to help.
Please read the following policy carefully before requesting a return or exchange.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
- You received a wrong item.
- You received an item that arrived damaged or defective.
- The item has an issue that was present when you received it.
To be eligible, the item must be returned in its original condition, unused and unworn, with its original packaging and accessories where applicable.
2. Items That Cannot Be Returned or Exchanged
For hygiene and product-safety reasons, we cannot accept returns or exchanges for jewelry that:
- Has been worn or used.
- Shows signs of wear, scratches, damage, or alteration.
- Has been exposed to perfume, chemicals, water, or other substances.
- Is returned without its original packaging when the packaging is required for the return.
- Has been damaged due to improper care or misuse.
Normal signs of wear are not considered manufacturing defects.
3. Wrong or Damaged Items
If you receive an incorrect or damaged item, please contact us as soon as possible after delivery.
Please provide:
- Your order number.
- Clear photos of the item.
- Photos of the packaging when relevant.
- A brief description of the issue.
Our team will review the request and, if the issue is confirmed, arrange the appropriate solution.
Depending on the situation, we may offer a replacement, exchange, or other suitable resolution.
4. Exchange Requests
If you would like to exchange an eligible item, please contact our customer support team before sending the item back.
Exchanges are subject to:
- The item meeting our return conditions.
- Availability of the requested replacement.
- Any applicable delivery or price differences.
If the replacement item has a higher price, you may be required to pay the difference.
If the replacement item has a lower price, the applicable refund or credit will be determined by DAENO based on the circumstances of the exchange.
5. Change of Mind
If you simply change your mind about a purchase, exchange or return eligibility may depend on the item’s condition and whether it has been worn or used.
Because our products are jewelry items, worn pieces may not be eligible for return or exchange for hygiene reasons.
Please contact us before sending any item back so we can confirm whether your request is eligible.
6. Return Condition
All approved returns must be:
- Unworn and unused.
- In their original condition.
- Free from damage or signs of use.
- Returned with the original packaging and included items where applicable.
DAENO reserves the right to reject a return if the item does not meet these conditions.
7. Return & Exchange Process
To request a return or exchange:
Step 1 — Contact Us
Contact DAENO through our official customer support channel and provide your order number.
Step 2 — Share Details
Tell us the reason for the return or exchange and provide photos or videos if requested.
Step 3 — Wait for Confirmation
Our team will review your request and confirm whether it is eligible.
Step 4 — Return the Item
If approved, we will provide you with the instructions for returning the item.
Step 5 — Inspection
Once we receive the returned item, it will be inspected to make sure it meets our return conditions.
Step 6 — Resolution
After approval, we will arrange the applicable exchange, replacement, or refund according to the circumstances of your request.
8. Shipping Costs for Returns & Exchanges
If the return or exchange is due to a DAENO error, such as receiving the wrong item or receiving an item that arrived damaged or defective, DAENO will work with you to resolve the issue.
For other return or exchange requests, any applicable delivery or return costs may be the customer’s responsibility.
Our customer support team will confirm any applicable costs before proceeding.
9. Refunds
If a refund is approved, the refund method and processing time may depend on the original payment method.
Refunds will only be processed after the returned item has been received and inspected, where applicable.
Shipping fees may not be refundable unless the return is due to an error or issue attributable to DAENO.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accepted if the order has not already been processed or shipped.
Once an order has been handed to the delivery provider, cancellation may no longer be possible and the applicable return procedure may apply.
11. Important Notes
Please do not send any item back without contacting DAENO first and receiving confirmation from our team.
Returns sent without prior approval may not be accepted.
DAENO reserves the right to review each return or exchange request individually and determine eligibility according to this policy.
12. Contact Us
Have a question about a return or exchange?
We’re happy to help. 🤍
When contacting us about an order, please include your order number so our team can assist you as quickly as possible.
DAENO
Timeless • Minimal Jewelry
Shipping Across Egypt 🇪🇬