Privacy & Policies

Last Updated: September 2026

Welcome to DAENO. We care about your privacy and want you to feel confident when shopping with us. This Privacy & Policies page explains how we collect, use, protect, and handle your information, as well as the terms that apply when you place an order through our website.

By using our website or placing an order, you agree to the policies outlined below.

1. Privacy Policy

At DAENO, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order, contact us, or interact with our website, we may collect information such as:

Full name
Phone number
Email address
Shipping and delivery address
Order details and purchase history
Payment-related information
Information you voluntarily provide through contact or support forms
Technical information such as browser type, device type, and website usage data

We only collect information that is reasonably necessary to provide and improve our services.

How We Use Your Information

Your information may be used to:

Process and confirm your orders
Arrange delivery of your purchases
Contact you regarding your order
Provide customer support
Process payments
Handle returns, exchanges, or other order-related requests
Improve our website, products, and customer experience
Prevent fraudulent or unauthorized transactions
Send promotional communications when you have chosen to receive them

DAENO does not sell or rent your personal information to third parties.

Payment Information

Depending on the payment method selected at checkout, payment information may be processed through the relevant payment service provider.

DAENO does not intentionally store complete credit or debit card information on our website.

For alternative payment methods, such as bank transfers or InstaPay, you may be asked to provide payment confirmation or transaction details so that we can verify your payment.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and support essential website functions.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

Protecting Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Services

We may use trusted third-party services to help operate our website, process payments, provide delivery services, analyze website performance, or support our marketing activities.

These providers may only access information necessary to perform their services and are expected to handle your information responsibly.

2. Orders & Purchases

Please review your order carefully before completing your purchase.

Once an order is placed, you may receive an order confirmation through the contact information you provided.

DAENO reserves the right to contact you to confirm order details before processing or shipping your order.

If an item becomes unavailable due to an inventory issue, we will contact you and provide an appropriate solution.

3. Product Information

We make every effort to display our products, colors, materials, sizes, and details as accurately as possible.

However, slight differences in color or appearance may occur depending on your device screen, lighting, photography, or individual product characteristics.

Product images are intended to represent the product as accurately as possible.

4. Jewelry Material & Care

DAENO jewelry is made from premium stainless steel, unless otherwise stated in the individual product description.

To maintain the appearance of your jewelry, we recommend:

Keep jewelry away from perfumes, lotions, and harsh chemicals.
Avoid prolonged exposure to water, chlorine, or salt water.
Remove jewelry before exercising, swimming, or showering when possible.
Store your pieces in a dry place when not being worn.
Clean gently using a soft, dry cloth.

Proper care can help maintain the appearance and condition of your jewelry for longer.

5. Shipping Policy

DAENO currently ships across Egypt.

Orders are processed after successful order confirmation and payment verification, where applicable.

Delivery times may vary depending on your location, courier availability, weekends, public holidays, and other circumstances outside our control.

Once your order has been handed to the delivery provider, delays caused by the courier may be outside DAENO’s direct control.

Please make sure that the phone number and delivery address provided at checkout are accurate.

If the courier is unable to reach you or the delivery fails because of incorrect information or an unavailable recipient, additional delivery arrangements or charges may apply.

6. Returns & Exchanges

We want you to be happy with your DAENO purchase.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after receiving your order.

To request a return or exchange:

Contact DAENO through our official customer support channel.
Provide your order number and details of the issue.
Provide clear photos or videos when requested.
Wait for confirmation from our team before sending anything back.

Items must be returned in their original condition and packaging where applicable.

For hygiene and safety reasons, certain jewelry items may not be eligible for return or exchange once worn.

Items that have been damaged through misuse, improper care, accidents, or normal wear and tear may not qualify for a return or exchange.

Return and exchange eligibility is determined by DAENO after reviewing the request.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly.

Please provide:

Your order number
Photos of the item
Photos of the packaging when relevant
A brief description of the issue

Our team will review your request and provide the appropriate solution.

8. Cancellation Policy

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed, prepared, or handed to the delivery provider, cancellation may no longer be possible.

If the order has already been shipped, you may need to follow our applicable return or exchange procedure.

9. Payment Policy

DAENO may offer different payment methods depending on availability.

Available payment methods will be displayed during checkout.

For payment methods that require manual verification, such as InstaPay or bank transfer, the order may not be processed until payment has been successfully verified.

DAENO reserves the right to delay or cancel an order if payment cannot be verified.

10. Promotional Offers & Discounts

From time to time, DAENO may offer discounts, promotional codes, bundles, or special offers.

Unless otherwise stated:

Promotional offers cannot be combined with other offers.
Each discount code may have specific conditions or expiration dates.
Offers are subject to availability.
DAENO reserves the right to modify or end a promotion at any time.

Specific terms displayed with an individual promotion will take precedence over the general terms above.

11. Intellectual Property

All content available on the DAENO website, including but not limited to:

Logo
Brand name
Product photography
Graphics
Text
Designs
Videos
Website content

is owned by or licensed to DAENO and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use DAENO’s content for commercial purposes without prior written permission.

12. Website Use

You agree to use the DAENO website only for lawful purposes.

You must not:

Attempt to interfere with the website’s operation.
Use the website for fraudulent activities.
Attempt to gain unauthorized access to website systems.
Copy or reproduce website content without permission.
Submit false or misleading information when placing an order.

DAENO reserves the right to refuse or cancel orders that appear to involve fraudulent, abusive, or unauthorized activity.

13. Changes to These Policies

DAENO may update or modify these policies from time to time to reflect changes in our business, website, services, or applicable requirements.

The latest version will always be published on this page, together with the date of the most recent update.

14. Contact Us

If you have any questions regarding our Privacy & Policies, orders, returns, or your personal information, please contact DAENO through our official customer support channels.

DAENO
Timeless • Minimal Jewelry
Shipping Across Egypt