DAENO is a jewelry brand focused on timeless, minimal pieces designed for everyday wear.
What are DAENO jewelry pieces made of?
Our jewelry is made from premium stainless steel, unless otherwise specified in the individual product description.
Is DAENO jewelry suitable for everyday wear?
Yes. Our pieces are designed for everyday styling. However, proper care is recommended to maintain their appearance for as long as possible.
Will the jewelry change color?
Our stainless steel jewelry is designed to be durable and resistant to everyday wear. However, prolonged exposure to perfumes, chemicals, chlorine, salt water, and moisture can affect the appearance of any jewelry over time.
Orders
How can I place an order?
Simply browse our products, select the pieces you want, add them to your cart, and complete the checkout process.
You will receive an order confirmation after successfully placing your order.
Can I modify my order after placing it?
If you need to change your order, contact us as soon as possible.
We can only modify orders that have not yet been processed or shipped.
Can I cancel my order?
You can request cancellation as soon as possible after placing your order.
Once your order has been processed or shipped, cancellation may no longer be possible.
How can I track my order?
Once your order is shipped, you may receive delivery or tracking information through the contact details provided during checkout, depending on the delivery service used.
Shipping
Do you ship across Egypt?
Yes! 🇪🇬
How long does delivery take?
Cairo & Giza 24 hours
Others 2 : 3 working days
Max days in case issue happened 7 working days
What happens if I miss my delivery?
If the courier cannot reach you, they may attempt to contact you again or arrange another delivery attempt.
Please make sure your phone number is correct and available when placing your order.
Do you offer international shipping?
Currently, DAENO ships within Egypt only.
We may introduce international shipping in the future.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on availability, DAENO may offer options such as cash on delivery, online payment, or other local payment methods.
Do you accept InstaPay?
If InstaPay is available at checkout, you can select it as your payment method and follow the instructions provided.
Payment may need to be verified before your order is processed.
Is my payment information secure?
We take reasonable measures to protect your information and work with payment providers to process transactions securely.
DAENO does not intentionally store complete credit or debit card information on our website.
Returns & Exchanges
Can I return or exchange my jewelry?
Returns and exchanges may be accepted depending on the reason for the request and the condition of the item.
Please contact us as soon as possible after receiving your order so our team can review your request.
What if I receive a damaged or incorrect item?
We’re here to help. 🤍
Contact us as soon as possible and provide your order number along with clear photos of the item and packaging.
Our team will review the issue and provide the appropriate solution.
Can I return jewelry after wearing it?
For hygiene reasons, jewelry that has been worn may not be eligible for return or exchange.
Items must generally be returned in their original condition and packaging.
How long do I have to request a return or exchange?
Please contact DAENO as soon as possible after receiving your order.
Return or exchange eligibility will be reviewed according to our current Returns & Exchanges Policy
Jewelry Care
How should I take care of my DAENO jewelry?
To keep your jewelry looking its best:
* Avoid direct contact with perfume and lotions.
* Remove jewelry before swimming or showering when possible.
* Avoid prolonged exposure to chlorine and salt water.
* Keep your pieces away from harsh chemicals.
* Store jewelry in a dry place when not wearing it.
* Gently clean your pieces with a soft, dry cloth.
Can I shower while wearing my jewelry?
While our stainless steel pieces are designed for durability, we recommend removing your jewelry before showering to help maintain its appearance and extend its lifespan.
Can I swim while wearing DAENO jewelry?
We recommend removing your jewelry before swimming, especially in pools or seawater, as chlorine and salt water may affect its appearance over time.
Products
Are the colors shown on the website accurate?
We make every effort to display our products as accurately as possible.
However, colors may appear slightly different depending on your screen, device settings, lighting, and photography
Are all products available all the time?
Some DAENO pieces may be available in limited quantities.
If a product is sold out, you can check back later for restocks or follow us on social media for updates.
Will I receive exactly what is shown in the product photos?
Yes, our product photos are intended to represent the actual pieces as accurately as possible.
Minor differences may occur due to lighting, photography, or screen settings.
Customer Support
How can I contact DAENO?
If you have any questions about an order, product, delivery, or return, contact our customer support through the contact options available on our website.
Please include your order number when contacting us about an existing order so we can assist you faster.
Where can I follow DAENO?
Follow DAENO on our social media channels for new launches, styling inspiration, restocks, and special offers.
DAENO — Timeless • Minimal Jewelry
Shipping Across Egypt 🇪🇬
